Fresh Flower and Plants Guarantee


Every flower order is very important to us and we will do our best to provide every customer with the most beautiful flowers and the most excellent service possible. Understanding that flowers are a perishable product and that floral arrangements and floral gifts are designed in house, we make every effort to ensure our products are the freshest possible. Many factors determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. We welcome any comments you can provide to help us enhance our service and design. If you are not completely satisfied with the quality of one of our products, please contact us immediately and we will promptly take the appropriate action.

Substitution Policy

Fresh Flowers:  As noted in each product selection of the "Shop Flowers" section of our website, the photos in many are for inspiration purposes only. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. 

Plants: For green and blooming plants, some of the photos on the website are for inspiration purposes only. We will fill your order for the dollar amount chosen using what is available to us at the time of requested delivery.

Delivery Policy

Specific Times: While we are not able to guarantee delivery at a specific time, we should be able to deliver within four hours.  You may request a time frame in the comment box when ordering, and we will do our best to accommodate your request. All orders must be placed by 2 pm to receive same day delivery.

The Recipient Will be Contacted: In all cases of delivery, we will call the recipient to ensure they are home and able to accept the delivery.

When Ordering

Please make sure of the following when placing your flower order for delivery.
  • Make sure to put recipient's name and phone number in the shipping information.
  • Make note of any special requests ie. specific flowers, colours in the notes section at checkout.
  • Please include occasion and card information in the notes section at checkout.
  • Include day of delivery in the notes section of checkout.

**** Please note - Due to limitations in setting up delivery options in Shopify, items in the Shop Flowers Menu cannot be combined with items in the Home, Lifestyle, Baby and Sale Menus. Please do as separate orders.